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Supporter FAQs
1. How do I become a PBS Hawaii supporter?
2. What does my contribution support?
3. How many PBS Hawaii supporters are there?
4. Is there a way that I can contribute a little each month?
5. Is my gift tax-deductible?
6. Will I receive a donation statement for tax purposes?
7. Do you trade my information with other organizations?
8. How do support drives help PBS Hawaii?
9. I pledged during the last support drive. When can I expect my thank you
gift?
10. Will you inform me when it's time to renew my support?
11. I made a contribution to PBS Hawaii recently, yet I have received a renewal
notice indicating that my support has expired. How can I be sure that my donation
was received and that it was credited as a renewal?
12. How can I receive PBS HAWAII MAGAZINE, your monthly programming magazine?
13. Why didn't I receive my program guide this month?
14. Why did I receive two copies of the PBS HAWAII MAGAZINE?
1. How do I become a PBS Hawaii supporter?
Becoming a supporter of PBS Hawaii is easy. A pledge of any amount ensures you a
welcome spot in our family. Simply click on Support PBS Hawaii and make an online
contribution using a credit card, call our support Department at tel: (808)
973-1187, or mail in a check to: PBS Hawaii, Support Department, P.O. Box
11599, Honolulu, HI 96828-0599.
Supporters often wish to pledge gifts of personal property, stocks, securities,
or other valuables. Please contact our Office of Special Gifts by email: Development@pbshawaii.org
or tel: (808) 973-0289.
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2. What does my contribution support?
Your gift makes it possible for PBS Hawaii to bring more unique, thought-provoking,
and entertaining programming to nearly every household across our island home.
Our exceptional specials, series, and our quality local programs are all a reflection
of your personal willingness to invest in the promise of our mission. To further
accomplish our educational goals, our Ready to Learn program travels into Hawaii’s
neighborhoods to help thousands of parents and caregivers prepare our keiki for
school. Through our web site and partnerships with the DOE and the University
of Hawaii, we provide training and resources for hundreds of educators and everyone
committed to life-long learning.
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3. How many PBS Hawaii supporters are there?
About 20,000 viewers are supporters of our PBS Hawaii family. Their generous investment
and partnership ensures that PBS Hawaii can continue to enlighten, inspire, and
enrich our diverse island community. Mahalo to our supporters for supporting great
programs all year round!
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4. Is there a way that I can contribute a little each month?
Yes. Joining the Producers’ Circle allows you to participate in the PBS
Hawaii installment plan. Simply call our support Department at tel: (808)
973-1370 for information on automatic monthly donations through your checking
account, Visa, MasterCard, or American Express.
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5. Is my gift tax-deductible?
PBS Hawaii is a 501(c) (3) nonprofit organization. When you make a contribution
of any dollar amount to us, your gift is fully tax-deductible. The only exception
to full tax-deductibility is when you receive a tangible benefit in exchange
for your contribution. In such cases, the fair market value will need to be subtracted
from the total contribution amount. For example, if you make a gift of $100 and
request a thank you gift from one of our support drives that is valued at
$20, the total deductibility of your gift is $80.
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6. Will I receive a donation statement for tax purposes?
The thank you letter that you receive serves as your receipt. If your contributions
total $250 or more during a calendar year or you are a supporter of our Producers’ Circle,
you’ll automatically receive a single receipt at the beginning of the New
Year. If you need additional verification of your donation or have any questions
regarding a thank you gift that you may have received, please contact our supporter
Services Hotline at tel: (808) 973-1187. We will be happy to provide you with
a receipt.
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7. Do you trade my information with other organizations?
PBS Hawaii holds your support information in the strictest of confidence.
We never sell, exchange, or lend to third parties any email, telephone, or mailing
information you provide when making a support contribution. For a more complete
copy of PBS Hawaii's privacy policy, click here.
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8. How do support drives help PBS Hawaii?
Our on-air support drives remain the most e cost-effective way of encouraging
viewers to join our PBS Hawaii family of supporters. While these important drives
represent less than 2 percent of our annual broadcast hours, they provide us
with much of the revenue needed to purchase and produce our quality programs.
Programs shown during our support drives are designed to accommodate pledge
breaks.
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9. I pledged during the last support drive. When can I expect my thank you
gift?
We ask our supporters to allow up to 8 weeks once payment is received for delivery
of their gift. Many of the gifts will be sent out immediately, and some will
take the full 8 weeks. On rare occasions, there can be additional delays because
national demand for an item may slow down our distributors. If we know of such
a delay, a letter will be sent notifying you of any changes.
Please contact our Supporter Services Hotline at tel: (808) 973-1187 if you have
had a change of address, if the 8 weeks have passed and you have not received
your gift, or if you have any other questions. We welcome your calls or emails
and will do everything possible to get your gift to you quickly.
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10. Will you inform me when it's time to renew my support?
As a convenience to you, our support Department will notify you when your
support is near renewal. Your anniversary date is indicated on your PBS HAWAII MAGAZINE label.
You will receive a renewal notice in your ninth month of support. To renew,
you can charge your American Express, Visa, or MasterCard by using the online
registration form or by contacting our supporter Services Hotline at tel: (808)
973-1187 or toll-free at (800) 238-4847.
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11. I made a contribution to PBS Hawaii recently, yet I have received a renewal
notice indicating that my support has expired. How can I be sure that my donation
was received and that it was credited as a support renewal?
To use as much of your donation for programming as possible, we print and send
out renewal notices in bulk. Since it requires two weeks for a renewal letter
to be printed and mailed, your contribution and our letter may have crossed in
the mail. PBS Hawaii keeps supporter renewal dates consistent to avoid confusion.
Many viewer-supporters also choose to make additional contributions, above and beyond
their annual support gift throughout the year.
If you make a contribution within three months of your anniversary date, your
gift is considered a renewal, and your account will be extended for one year.
A contribution made more than 4 months from your renewal date is considered an
additional gift and will not affect your anniversary date, unless requested.
If you make a contribution and would like us to renew your account at that time,
please indicate “Renewal” on your reply piece. Our supporters are very
important to us and we will be happy to honor your request. If you have any further
questions, please call our supporter Services Hotline at tel: (808) 973-1187 or
toll-free at (800) 238-4847.
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12. How can I receive the PBS HAWAII MAGAZINE, your monthly programming magazine?
For as little as $35 per year, the PBS HAWAII MAGAZINE is just one of the benefits you will enjoy
when you become a supporter of PBS Hawaii. It contains additional information on
upcoming programs and a complete programming schedule for the month. For more
information about PBS Hawaii supporter benefits, please contact our support Department
by email: support@pbshawaii.org or tel: at (808) 973-1187.
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13. Why didn't I receive my program guide this month?
The PBS HAWAII MAGAZINE is mailed to all of our supporters who have made
an annual contribution of $35 or more. Before the first of every month, our mailing
service mails the PBS HAWAII MAGAZINE to all our qualifying supporters. This mailing date is the
same for all islands. If you wait until just before your support expires to
renew your support, you may miss an issue of the program guide. Please give
us a call at tel: (808) 973-1187, if you have not received your copy, and we will
gladly mail you one.
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14. Why did I receive two copies of PBS HAWAII MAGAZINE?
If you received two copies of our program guide, you may be on our mailing list
twice. Please call our supporter Services Hotline at tel: (808) 973-1187, and we
will correct the mailing list.
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