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Technical Alerts

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Information

PBS Hawai‘i is committed to providing our viewers with a programming experience that is both enjoyable and trouble-free. We encourage all of our viewers to call us as soon as you experience a technical problem. To assist us in troubleshooting the problem, please be sure to have the following information on hand:

  • How you receive our signal (Spectrum, Hawaiian Telcom, DirecTV, Dish or over-the-air)
  • Your location
  • Time of day your issue occurred
  • Channel on which you receive PBS Hawaiʻi
  • Issues you are experiencing

If you have cable or satellite, you may need to contact your provider and/or check the cable connection to your television.

For questions regarding technical issues with our broadcast signal:

Contact during business hours: 808.462.5055
After-hours voice messages: 808.400.3842

For closed-captioning concerns, please contact our captioning hotline:

Phone: 808.462.5000
Neighbor Islands: 800.238.4847
Fax: 808.462.5090
Email: captioning.hotline@pbshawaii.org

We will make every effort to respond and/or otherwise resolve your inquiry within 24 hours or on the next business day.

Written closed-captioning complaints should be directed to the following:

John Nakahira
Chief Engineer
PBS Hawai‘i
315 Sand Island Access Road
Honolulu, HI   96819-2295
Email: jnakahira@pbshawaii.org

Before sending a formal written complaint, we recommend you first contact our captioning hotline listed above. We may be able to resolve your problem immediately without the need for a formal complaint. In any event, we will respond to your complaint within 30 days.